Frequently Asked Questions
Answering All of Your Inquiries
What are required taxes and fees?
Taxes and fees are 14%.
Is my ID or passport required at check-in?
Yes, we will accept either.
What are the check-in and checkout times?
Check-In is at 4pm and Check-Out is 11am.
Is smoking permitted in the hotel?
No, we are a smoke-free hotel.
Is there a charge for Wi-Fi access?
Wi-Fi is included with the hotel's destination fee.
Do you have a fitness center?
No, however, Muscle Beach is well-equipped for an outdoor workout from sunrise to sunset.
Are pets allowed?
Unfortunately, no - only service animals are allowed.
Do you offer room service?
We do not, however, there are many places to grab food on our block.
Do you have a business center?
We do not - come ready to really relax and disconnect!
Do you have coffee or tea makers in the rooms?
Yes, we do.
Do you have refrigerators in the rooms?
Yes we do.
Does the hotel require a deposit for incidentals?
Yes.
How much money does the hotel authorize on my credit / debit card at check-in?
We'll hold your room, tax, destination fee, and incidentals ($50 per day).
When will the incidental deposit be returned to me?
Incidentals will be returned based on the bank or credit card’s standard practice. Most incidentals are released within seven business days.
Does the hotel accept packages on behalf of guests? Is there a fee to handle or store packages?
Yes, we offer this as a complimentary service.
Do you have a resort fee?
Yes, it's $30 (plus tax) a day and includes bottled water, beach towel usage, access to beach chairs, discounts at nearby restaurants and markets, and Wi-Fi.
I have questions about my bill after I left the hotel. Who should I contact?
Please contact us directly by calling the front desk.
What forms of payment are accepted to pay for my room?
We accept Visa, Mastercard, American Express, and Discover.
I didn't book through the official hotel website. How do I go about making a change to my reservation?
Please contact the original booking portal directly.
What is the minimum age requirement to check in to the hotel?
Guests must be at least 21 years old to check in.
What is your deposit/cancellation policy?
Standard cancellation is 48 hours prior to arrival. However, cancellation policies may vary based on reservation type, such as advanced purchase or non refundable.)
Do you offer free shuttle service from the airport or offer any shuttle service?
We do not, but South Beach is very walkable.
Do you have valet parking?
Yes, we only offer valet parking. It's $47 a day plus tax.
What is an estimated travel time from Miami International Airport?
MIA (Miami International Airport) is 12 miles from the hotel via I-195 W. Travel time is approximately 24 minutes to the hotel. Alternate routes include FL-836 W (MacArthur Causeway). This route is 10.1 miles to hotel and travel time is approximately 26 minutes.
What are the available transportation options near Waldorf Towers?
You can get around the area easily via rental car, ride share, taxi, public transportation, or even by foot.
What amenities are offered at Waldorf Towers?
The following amenities are included:
- Complimentary Wi-Fi access (included in destination fee)
- Mini refrigerator
- Iron & ironing board
- Hair dryer
- Bottled water
- In-room safe
- 24-hour front desk
- 100% non-smoking hotel
- Coffee/Tea in the room
Does Waldorf Towers have an in-house restaurant or bar?
Does Waldorf Towers have an in-house restaurant or bar?
What are the services offered at The Waldorf Towers?
Dry cleaning (for a fee)
Valet parking
On-site restaurant
Do rooms come with complimentary buffet breakfast?
No, but there are many breakfast options within walking distance.
Does the hotel have conference, wedding or venues for private events?
We do not.
What are the popular tourist attractions near Waldorf Towers?
Ocean Drive
Lincoln Road
The Bass
Boat Tours
Wynwood Walls
Art Deco Museum
The Bass Museum
The Wolfsonian
Miami Beach Botanical Garden
The Holocaust Memorial
Miami Beach Convention Center
Is Waldorf Towers near the center of the city?
Yes, we're located in the heart of South Beach on Ocean Drive.